Asset Inventory & Management
Maintain an up-to-date inventory of IT assets across multiple locations. A central dashboard gives your IT team clear visibility of devices for planning, budgeting, warranty tracking and replacement decisions.
Complete IT management as one trusted partner
Managed Services
Nanyang Tech manages your IT assets, servers, networks, end-user devices, patching, monitoring and security. Our Asia-based NOC provides L1, L2 and L3 helpdesk support on an 8×5 or 24×7 basis, supported by ticketing and SLA reporting.
NYT Operations Centre
Monitoring active
Environment overview
Live status
Endpoints
Monitored
Network
Connected
Security
Protected
Device health alert detectedActioned
Security patch deployment trackedIn progress
Helpdesk ticket assignedL2 support
Asset inventory updatedCompleted
Asia-Based NOCRemote helpdesk and infrastructure support
8×5 or 24×7Support coverage based on your requirements
L1, L2 & L3 SupportStructured helpdesk support and escalation
Ticketing & SLA ReportsClear service visibility and accountability
Our Managed Services
What Nanyang Tech can manage for you.
Select the services your organisation needs, or combine them into one end-to-end managed service covering infrastructure, devices, users and security.
Remote Monitoring & Management
Monitor the health, availability and performance of supported servers, networks and end-user devices. Alerts allow our team to investigate warning signs and take preventive action before issues become larger disruptions.
Managed Threat Response
Strengthen protection through managed detection and response for supported endpoints and systems. The service can include alert monitoring, investigation, coordinated threat handling and robust email security.
Patch Management
Automate and coordinate operating system and software patching across supported devices and locations. Timely updates help reduce cybersecurity risks and keep end-user computers protected.
Infrastructure & End-User Computing
Manage on-premise and cloud servers, network infrastructure, desktops, notebooks and user devices. Support can include device monitoring, technical troubleshooting, on-site break-fix and day-to-day operational management.
24/7 NOC Helpdesk Support in Asia
Receive L1, L2 and L3 helpdesk support through our Asia-based NOC. Choose 8×5 or 24×7 coverage, with ticket tracking, defined escalation procedures and SLA reporting.
End-to-End Managed Services Solutions
Complete coverage across your IT infrastructure.
Nanyang Tech provides a single managed services solution for your full IT environment—from servers and network infrastructure to end-user computers and devices. This gives your organisation clearer ownership, coordinated support and fewer providers to manage.
- Servers hosted on-premise and in the cloud
- ISP, WAN, firewall, LAN, core switches and access switches
- Wireless networks, DHCP and DNS
- End-user computers, notebooks and other workplace devices
01 / SERVERS
On-Premise & Cloud Servers
Infrastructure management
02 / NETWORK
ISP, WAN, Firewall, LAN & Wireless
Network management
03 / NETWORK SERVICES
Core Switches, Access Switches, DHCP & DNS
Connectivity management
04 / END USERS
Computers, Endpoints & User Devices
EUC management
05 / SUPPORT & SECURITY
Helpdesk, Ticketing, SLA Reporting, Patching & Threat Response
Managed operationsNYT Desk & EUC Management
Four core services for managing end-user devices.
NYT Desk & EUC Management gives your IT team current asset information, automated patching, 24×7 device health alerts and managed security protection across supported end-user computers.
01 / Inventory
Asset Management
A central dashboard provides an overview of IT assets across locations. Your IT team gets an up-to-date inventory for planning, budgeting, warranty tracking and device replacement.
02 / Maintain
Patch Management
Automate patching across multiple locations to deliver timely updates for end-user computers, reduce cybersecurity risks and strengthen device protection.
03 / Monitor
24×7 Device Health Monitoring
Receive device health alerts for proactive support. Warning signs can be investigated early so preventive action can be taken before users experience a larger issue.
04 / Protect
Managed Security Protection
Managed detection and response provides enhanced protection for supported devices, including coordinated threat handling and robust email security.
How Our Managed Service Works
A clear process from onboarding to ongoing support.
We first understand your environment and agreed service scope, then monitor, support and report on the systems covered under the managed service.
01
Assess & Onboard
Document the environment, users, assets, systems, dependencies and agreed support scope.
02
Monitor
Track supported device and infrastructure health, alerts, service requests and operational events.
03
Support & Resolve
Log and triage incidents, provide the appropriate L1–L3 support and escalate when required.
04
Report & Improve
Provide SLA reporting and use recurring issue patterns to improve service stability over time.
Proactive Hardware Warranty Services
We manage end-user hardware warranty cases for you.
As a hardware warranty service provider in Singapore for HP, Lenovo and Dell, Nanyang Tech proactively logs cases for end-user computing hardware parts replacements on devices under warranty. We coordinate the case and follow the replacement process through, reducing unnecessary support time for your internal IT team.
HP
Lenovo
Dell
EUC Warranty Support
Issue identifiedDevice fault or component concern
Warranty case loggedRequired case details coordinated
Replacement process managedVendor workflow and parts follow-up
Support loop closedResolution tracked to completion
Skilled and Certified Engineers
Experienced technical support at every escalation level.
Nanyang Tech maintains a stable pool of skilled and certified engineers, each with a minimum of five years of hands-on technical experience. The team can support day-to-day incidents and more complex L2 and L3 escalations across the agreed environment.
Clear service ownershipOne managed services partner coordinates supported infrastructure, devices, incidents and escalations.
Additional technical capacityExtend your internal IT team with structured helpdesk support and experienced technical escalation.
Proactive device and infrastructure supportUse monitoring, patching and alerts to identify and address supported issues earlier.
Managed Services — Frequently Asked Questions
What can Nanyang Tech manage?
The service can cover selected or combined areas across servers, cloud and on-premise infrastructure, networks, end-user devices, service desk operations, patching, asset management and managed security. The final scope is agreed based on your environment.
Can this complement our existing IT team?
Yes. Nanyang Tech can support an existing IT department by taking ownership of defined operational tasks and escalations, or provide a broader outsourced support model where required.
Do you provide 24×7 support?
Both 8×5 and 24×7 service options are available, depending on the contracted coverage, technology scope and service-level requirements.
How are incidents tracked and escalated?
Service requests can be managed through ticketing, with structured L1, L2 and L3 escalation and service-level reporting based on the agreed support model.
Is security part of the managed service?
Managed threat response, endpoint protection and email security can form part of the solution. The appropriate controls and response coverage will depend on the organisation’s risk profile and selected service scope.
Managed Services for Your Organisation
Tell us what you need managed.
Share your current infrastructure, number of users and devices, locations, support hours and security requirements. Our team will recommend a managed services scope that fits your organisation.