Operate a NOC service center in Asia, capable of responding to L1, L2, and L3 helpdesk support escalations, whether on an 8x5 or 24x7 basis, with ticketing and SLA reporting
Skilled and Certified Engineers
A stable pool of skilled and certified engineers, each with a minimum of 5 years of hands-on technical experience.
End-to-End Managed Services Solutions
Reliable and trustworthy managed services partner offering comprehensive solutions to manage your entire infrastructure, including servers (both on-premise and cloud), networks (ISP, WAN, Firewall, LAN, Core Switches, Access Switches, wireless networks, DHCP, DNS), and end-user computers and devices.
Proactive Hardware Warranty Services
As a hardware warranty service provider in Singapore for HP, Lenovo, and Dell, we proactively log cases for any end-user computing (EUC) hardware parts replacements for devices under warranty. We manage the entire process for you, eliminating unnecessary support time.
NYT Desk & EUC Management – Delivering Enhanced Value
Asset Management
A centralized dashboard provides an overview of IT assets across various locations, giving IT teams easy access to an up-to-date asset inventory for effective planning and budgeting.
Patch Management
Automate the patching of devices across multiple locations to ensure seamless and timely updates for EU computers, thereby reducing cybersecurity risks and enhancing protection.
24×7 Device Health Monitoring
Delivering alerts for proactive support allows IT to take preventive measures before issues arise.
Managed Security Protection
Managed detection and response (MDR) for enhanced protection, including robust email security.