Clearer Asset Oversight
Maintain better visibility of devices across users, departments and locations.
Complete Device Lifecycle Management
Device as a Service (DaaS)
Nanyang Tech simplifies IT lifecycle management for end users by handling each stage—from assessment and configuration to deployment, support, ongoing management and responsible device refresh.
Nanyang Tech DaaS
One Service. Six Lifecycle Stages.
Lifecycle Active
01IdentifyAssess and plan
02ConfigurePrepare every device
03DeploymentDeliver to users
04SupportResolve device issues
05Managed ServicesMonitor and maintain
06Retire & RefreshReplace responsibly
Simpler End-User IT
How Our Device as a Service Simplifies IT Lifecycle Management
Instead of coordinating separate vendors and processes at every stage, your IT team gains one service partner that can support the device journey from initial planning through eventual replacement.
What Device as a Service Means
Device as a Service brings essential device lifecycle activities into a coordinated service. The exact scope is designed around your organisation’s users, locations, device standards and operational requirements.
Standardised Delivery
Apply consistent configuration, tagging and deployment processes to new devices.
Ongoing User Support
Keep device issues, warranty cases and operational support within one lifecycle.
Planned Replacement
Prepare for device refresh while managing data and retired equipment responsibly.
01
Lifecycle Stage One
Identify
We begin by understanding your current device environment, user requirements and future plans. This establishes a practical service design before devices are selected, configured or deployed.
01
IT Advisory Services & Assessment
Review the existing end-user device environment, business needs, user profiles and operational concerns. The assessment helps identify current gaps, device requirements and areas where the lifecycle can be simplified.
02
Design Service Plan
Translate the assessment into a service plan covering the required lifecycle activities, device standards, user groups, deployment approach, support needs and management responsibilities.
03
Refresh Planning
Plan for the replacement of ageing hardware and related software based on business requirements, device condition and lifecycle priorities. This supports more orderly budgeting and reduces last-minute replacement decisions.
Stage Outcome
A defined device lifecycle plan aligned with your users, technology environment and operational priorities.
02
Lifecycle Stage Two
Configure
Devices are prepared before they reach the end user. Configuration can standardise enrolment, provisioning and identification so each device is easier to deploy, secure and manage.
01
Cloud Enrollment
Enrol compatible devices into the customer’s selected cloud-based management environment so IT policies, applications and device settings can be applied and managed more consistently.
02
Modern Provisioning
Prepare devices using a standardised provisioning approach based on the agreed user profile. This can reduce manual setup work and help users receive a device that is ready for organisational access and applications.
03
Asset Tagging
Apply asset labels and record identifying information before rollout. Accurate tagging helps connect each physical device with its asset record for tracking, support and future refresh planning.
Stage Outcome
Consistently prepared and identifiable devices that are ready for controlled deployment to end users.
03
Lifecycle Stage Three
Deployment
Devices are delivered and introduced into the working environment using an agreed on-site or zero-touch approach. Where required, user data can also be migrated to help employees move to their new devices.
01
On-Site / Zero-Touch Deployment
Support physical on-site rollout or a zero-touch deployment model where suitable. The chosen approach depends on the customer’s locations, device platform, management environment and user requirements.
02
Data Migration
Assist with transferring agreed user files and information from the existing device to the replacement device. The migration scope is planned according to the source device, target environment and customer requirements.
Stage Outcome
Devices delivered to the intended users with a rollout approach designed to reduce disruption and unnecessary setup effort.
04
Lifecycle Stage Four
Support
Once devices are in use, end users need a clear route for assistance. Our support services cover warranty coordination, device-health alerts, on-site break-fix work and service desk support according to the agreed service scope.
01
Warranty Support
Coordinate eligible hardware warranty cases and parts-replacement requirements for covered devices, helping reduce the administrative effort placed on the customer’s IT team.
02
Hardware Predictive Monitoring
Use available device-health information and alerts to identify potential hardware concerns earlier, allowing IT teams to take preventive action where appropriate.
03
On-Site Break-Fix Support
Provide on-site technical assistance for agreed hardware incidents that require physical diagnosis, repair or part replacement at the user’s location.
04
Service Desk Support
Give end users a support channel for reporting device issues and requesting assistance, with incidents recorded, assessed and routed based on the service arrangement.
Stage Outcome
A structured support route that helps users resolve device issues while reducing day-to-day coordination for internal IT teams.
05
Lifecycle Stage Five
Managed Services
Ongoing management keeps device information current and helps IT teams maintain device health, security and software updates across the environment. Services are aligned with the customer’s chosen management tools and agreed operational scope.
View Our Managed Services01
Asset Inventory & Management
Maintain a central view of device records across users and locations, helping IT teams access up-to-date information for support, planning, budgeting and refresh decisions.
02
Remote Monitoring & Management
Monitor and manage supported end-user devices remotely, providing better operational visibility and enabling agreed maintenance or support activities without always requiring an on-site visit.
03
Managed Threat Response
Support the monitoring, investigation and response process for detected threats affecting managed endpoints, with the exact security coverage defined by the selected service.
04
Patch Management
Coordinate and automate agreed operating-system and software patching activities across supported devices to improve update consistency and reduce exposure to known vulnerabilities.
Stage Outcome
Better visibility and control across active devices, with ongoing monitoring, management, security response and patching support.
06
Lifecycle Stage Six
Retire & Refresh
When devices reach the end of their useful service period, we help manage the transition to replacement equipment. The process considers data protection, responsible disposal and continuity for the affected user.
01
Secure Data Wipe
Remove data from retired devices using an agreed data-wiping process before the equipment is reused, returned or sent for disposal. Requirements are confirmed according to the device type and customer policy.
02
Environmental Disposal Management
Coordinate the responsible handling and disposal of end-of-life devices through an agreed process, helping customers manage retired IT equipment with environmental considerations in mind.
03
Device Refresh Lifecycle Management
Plan and coordinate the replacement cycle from the outgoing device to the new device, including refresh scheduling, device preparation, rollout and retirement activities within the agreed scope.
Stage Outcome
A controlled transition from ageing devices to replacements, with data and retired equipment handled through an agreed process.
One Connected Lifecycle
From Device Planning to the Next Refresh
Each stage connects to the next, helping reduce fragmented handovers and giving your IT team a clearer operating model for end-user devices.
Frequently Asked Questions
Device as a Service FAQs
The final DaaS scope depends on your device environment, users, locations, management platform and support requirements.
What is Device as a Service?
Device as a Service is a coordinated approach to managing end-user devices across their lifecycle. Nanyang Tech’s DaaS services can cover assessment, configuration, deployment, support, managed services, secure retirement and refresh according to the agreed scope.
Which stages of the device lifecycle can Nanyang Tech manage?
Our service covers six stages: Identify, Configure, Deployment, Support, Managed Services, and Retire & Refresh. Customers can discuss the lifecycle activities required for their organisation.
Can devices be deployed directly to end users?
On-site and zero-touch deployment options are available depending on the device platform, customer environment, location requirements and agreed deployment scope.
What is included in ongoing device management?
Ongoing managed services can include asset inventory and management, remote monitoring and management, managed threat response and patch management. The exact coverage depends on the agreed service and tools used.
What happens when devices reach end of life?
The Retire & Refresh stage can include secure data wiping, environmental disposal management and coordination of the device refresh lifecycle so outgoing equipment is replaced through a controlled process.
Built Around Customer Priorities
What Organisations Value About Our DaaS Approach
A well-coordinated device lifecycle helps internal IT teams spend less time managing fragmented handovers and more time supporting the organisation.
One Coordinated Lifecycle
Planning, configuration, deployment, support, management and refresh can be coordinated through one service approach instead of separate disconnected processes.
Less Administrative Work
Structured asset records, warranty coordination and lifecycle planning help reduce the day-to-day follow-up required from internal IT teams.
A More Consistent User Experience
Standardised provisioning, deployment and support processes help users receive devices that are prepared and supported through a clearer operating model.
Ready to Simplify Your Device Lifecycle?
Tell us about your users, devices and current process. We’ll help define a Device as a Service plan around the lifecycle stages your organisation needs.