Practical IT support for desktops, servers, networks and cabling—delivered through onsite token service, scheduled preventive maintenance, a 24/7 call centre and monthly maintenance contracts.
Select on-demand assistance for a specific requirement or arrange planned support through a monthly IT maintenance contract.
Receive onsite engineering assistance without committing to a full maintenance contract. Token-based support is suited to specific technical issues, planned tasks or occasional onsite requirements.
Plan regular maintenance visits to review agreed IT systems, identify developing issues and perform routine checks before problems cause avoidable disruption.
Provide users with a central contact point to report IT issues at any time. Requests can be recorded, assessed and routed for the appropriate technical follow-up based on the agreed support arrangement.
Get practical technical assistance across workplace devices and core IT infrastructure, from end-user issues to server, network and cabling requirements.
One support partner can help coordinate common issues across user devices, computing infrastructure, connectivity and physical network cabling.
Troubleshooting for desktop and workplace device issues, operating system problems, peripheral connectivity and common user incidents within the agreed scope.
Technical assistance for server-related issues, system checks and coordination of follow-up actions for physical or virtual server environments.
Support for common connectivity issues and network equipment across the workplace, including checks required to identify where a fault may be occurring.
Assistance with cabling faults, connection points and related physical network issues that can affect device or office connectivity.
Arrange ongoing technical support at an attractive price through a service plan designed around your organisation’s equipment, users and maintenance requirements.
The final coverage, service frequency and support conditions are defined according to the agreed maintenance contract.
Nanyang Tech combines warranty service capability with a dedicated engineering team holding certifications across hardware, servers, networking and security technologies.
Relevant engineering resources are assigned according to the technology and requirements of each support engagement.
Share the affected system, symptoms and business impact through the agreed support channel.
The request is reviewed so that the appropriate support path and technical resource can be determined.
Troubleshooting or onsite assistance is carried out according to the agreed service coverage.
Actions taken, remaining concerns and recommended next steps can be communicated to the customer.
Key information for organisations evaluating IT support and maintenance services in Singapore.
Onsite token service provides onsite engineering assistance for agreed technical work without requiring a full monthly maintenance contract. The exact work covered by each token or visit should be confirmed before service begins.
Service support can cover desktop and end-user devices, servers, networks and cabling. The specific systems, brands and activities included depend on the agreed service scope.
Scheduled preventive maintenance consists of planned reviews and routine technical checks intended to identify developing issues, support system upkeep and recommend follow-up actions before avoidable disruption occurs.
Yes. Nanyang Tech offers monthly IT maintenance contract services at an attractive price. Coverage and visit frequency can be designed according to the customer’s IT environment and support requirements.
Nanyang Tech is a certified warranty service provider for HP and Lenovo, supported by engineers with certifications across multiple hardware, server, networking and security brands.
Tell us about your users, equipment and support requirements. Nanyang Tech can recommend an onsite, scheduled or monthly maintenance approach suited to your environment.