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Enterprise AI Agent Application Platform
SysTalk.ai
SysTalk.ai helps organisations apply AI-enabled applications across knowledge management, customer service and workflow automation. It combines generative AI, discriminative AI and SysTalk.Service to support smarter business operations.
AI Agent Platform
Customer Service AI
Workflow Automation
Knowledge Management
SysTalk
AI
Compact AI Application Suite
A simple overview of SysTalk.ai’s AI-enabled applications and service support.
Applications
Coach, ICR, VIKI, Audit and Chat
AI Layers
Generative AI and discriminative AI capabilities
Deployment
Cloud-based and on-premises AI solution direction
SysTalk.Service
Consultancy support for planning, implementation, fine-tuning and optimisation.
Platform Direction
AI applications for smarter operations
SysTalk.ai focuses on applying AI-enabled applications to everyday business operations. It supports use cases such as customer service, knowledge access, sales coaching, document extraction, quality assessment and workflow automation.
Generative AI and discriminative AI
The platform is positioned around both generative AI and discriminative AI, allowing it to support content generation, knowledge responses, extraction, evaluation and assessment workflows.
AI-Enabled Applications
SysTalk.ai application areas
A compact view of the main SysTalk.ai applications.
01
SysTalk.Coach
Supports sales conversation practice, role-playing and product knowledge coaching.
02
SysTalk.ICR
Supports AI-enabled text extraction, receipt processing and document workflow scenarios.
03
SysTalk.VIKI
Supports product knowledge training, meeting transcription and meeting summarisation.
04
SysTalk.Audit
Supports customer support interaction evaluation and quality assurance workflows.
05
SysTalk.Chat
Supports 24/7 conversational AI chatbot assistance for customer service scenarios.
Business Value
Simple, efficient and guided AI adoption
SysTalk.ai is positioned around intuitive simplicity, enhanced efficiency and consultancy guidance.
SIMPLE
Intuitive Simplicity
Helps make AI applications more practical for business users and operational teams.
EFFICIENT
Enhanced Efficiency
Supports AI-enabled workflows that reduce repetitive effort across service, extraction and review tasks.
GUIDED
Consultancy Guidance
SysTalk.Service supports AI use case planning, implementation, fine-tuning and optimisation.
SysTalk.Service
Consultancy for optimised AI applications
SysTalk.Service supports organisations through planning, implementation, fine-tuning, evaluation and optimisation of AI applications.
01
Planning
Use-case analysis, AI solution guidance and implementation planning.
02
Fine-Tuning
Guided evaluation, model selection and AI model training support.
03
Optimisation
Response quality assessment, prompt optimisation and recommendations.
Explore SysTalk.ai
Speak with Nanyang Tech to learn more about SysTalk.ai and how this TPIsoftware solution may support AI-enabled customer service, knowledge management and workflow automation.