01
Assess
Understand the environment, technical requirements and project outcome.
IT Professional Services Singapore
Professional Services
From staging and deployment to virtualisation, data protection and post-deployment support, Nanyang Tech helps businesses implement and protect their IT environment.
Project Delivery Blueprint End-to-End
01
Staging
Prepare, configure and check
Prepare
02
Deploying
Install, connect and validate
Deliver
03
Post Support
Support after implementation
Support
Hyper-VVirtualisation services
BCP & RecoveryOperational resilience
Our Professional Services Help With
Ten Services. Each With a Clear Purpose.
Explore each professional service separately below—from preparing and deploying technology to protecting data, recovering systems and maintaining business continuity.
Service 01
Staging
Staging prepares new devices, systems and IT equipment before they reach the customer’s users or production environment. The work is completed in a controlled setting so configurations can be applied consistently and checked before rollout.
This reduces the amount of technical work required on-site, helps identify faulty or incomplete equipment earlier, and supports a more organised deployment across one or multiple locations.
Typical Staging Scope
- Hardware inspection, asset tagging and serial-number recording
- Operating system, driver, firmware and approved software setup
- Device naming, user-profile and standard configuration preparation
- Functional checks, packaging and rollout-batch organisation
Business ValueMore consistent device preparation, fewer avoidable on-site issues and a smoother rollout.
Service 02
Deploying
Deployment covers the physical and technical rollout of prepared equipment at the customer’s workplace, data centre or other agreed location. The activities are coordinated around the project schedule, site readiness and expected user impact.
Our role can cover installation, connection, configuration and validation so that newly delivered technology is placed into service in an orderly and documented manner.
Typical Deployment Scope
- Delivery coordination, on-site installation and cable connection
- Network, domain, application and peripheral setup where required
- User data or profile migration based on the agreed project scope
- Go-live checks, issue recording and deployment completion reporting
Business ValueControlled implementation with clearer scheduling, less disruption and better deployment accountability.
Service 03
Hyper-V
Hyper-V is Microsoft’s server virtualisation platform. It allows multiple isolated server environments to run on one physical host, helping organisations make better use of available compute, memory, storage and network resources.
Nanyang Tech can assist with planning and implementing the Hyper-V host environment based on the customer’s workloads, infrastructure design, capacity and operational requirements.
Typical Hyper-V Scope
- Host requirement, capacity and workload review
- Hyper-V role, host setting and virtual switch configuration
- Storage and network connection setup based on the agreed design
- Connectivity testing, documentation and implementation validation
Business ValueA flexible virtualisation foundation that supports better infrastructure utilisation and easier workload organisation.
Service 04
Virtual Machine
A virtual machine is an independent software-based computer that runs its own operating system and applications on a shared physical server. It can be used for business applications, data services, testing environments and other server workloads.
Our virtual machine services focus on creating and configuring each required workload with the appropriate virtual CPU, memory, disk, operating system and network access.
Typical Virtual Machine Scope
- Workload, operating system and application requirement review
- Virtual CPU, memory, disk and network resource allocation
- Virtual machine creation, operating system setup and configuration
- Agreed migration, service checking and handover documentation
Business ValueIndependent workloads that can be provisioned and managed without requiring a separate physical server for each service.
Service 05
Post Support
Post support provides structured assistance after an implementation or deployment has been completed. It gives users and IT teams a clear route for reporting early-use issues while the new environment is being stabilised.
The service can include troubleshooting, configuration adjustments, outstanding-item tracking and a formal handover into the customer’s normal support process.
Typical Post Support Scope
- Initial troubleshooting for deployment-related issues
- Configuration adjustment and outstanding-item follow-up
- Issue documentation, escalation and resolution tracking
- Knowledge transfer and operational support handover
Business ValueA smoother transition from project completion to normal operations, with early issues captured and followed through.
Service 06
Data Loss Protection
Data loss protection reduces the risk of important business information being accidentally deleted, corrupted, exposed or made unavailable. It begins by identifying where critical data is stored, who needs access and what could interrupt its availability.
The protection approach can then align access, retention, backup and recovery controls with the importance of the data and the organisation’s operational requirements.
Typical Data Protection Scope
- Review of important data locations and business dependencies
- Access, retention and recoverability requirement planning
- Controls against accidental deletion and unauthorised handling
- Alignment between data protection, backup and recovery measures
Business ValueBetter control over business-critical information and a lower risk of avoidable data loss or unavailability.
Service 07
Security
Security services help incorporate protection into the design and implementation of IT systems. The objective is to reduce exposure created by weak configurations, excessive access, missing updates or unprotected connections.
The exact security controls depend on the customer’s users, devices, applications, network design, compliance needs and risk priorities.
Typical Security Scope
- Security requirement and existing-environment review
- System hardening and secure configuration support
- Identity, access and network protection considerations
- Security update, documentation and remediation planning
Business ValueA more securely configured environment with controls matched to business risk and operating needs.
Service 08
Backup
Backup creates recoverable copies of essential business data, applications and virtual workloads. A suitable backup design considers what needs protection, how frequently copies are required, how long they should be retained and where those copies should be stored.
Backup is not complete simply because a job has run. Monitoring and restore testing are important to confirm that protected information can be recovered when it is needed.
Typical Backup Scope
- Backup scope, schedule and retention requirement planning
- On-site, off-site or cloud backup options where suitable
- Backup job monitoring and failed-task follow-up
- Restore testing to confirm data recoverability
Business ValueReliable recovery copies that help reduce the impact of deletion, corruption, system failure or other data-loss events.
Service 09
Disaster Recovery
Disaster recovery defines the technical route for restoring systems, applications and data after a major outage, hardware failure, cyber incident or site disruption. It focuses on which IT services must return first and what is required to restore them.
A practical recovery approach also considers recovery time, acceptable data loss, system dependencies, responsible personnel and the procedures required during an actual incident.
Typical Disaster Recovery Scope
- Critical-system and recovery-priority identification
- Recovery time and recovery point requirement planning
- System, data, network and application dependency mapping
- Recovery procedures, testing and improvement recommendations
Business ValueA clearer, tested route for restoring priority IT services when a serious disruption occurs.
Service 10
Business Continuity Planning (BCP)
Business Continuity Planning defines how critical business activities can continue while affected technology, facilities, suppliers or normal working arrangements are being restored.
BCP is wider than disaster recovery. Disaster recovery focuses mainly on restoring IT systems, while BCP coordinates people, processes, communication, suppliers and temporary operating arrangements across the wider business.
Typical BCP Scope
- Business impact and critical-process review
- Key personnel, supplier and technology dependency mapping
- Alternative work arrangements and communication procedures
- Continuity exercise, plan review and update recommendations
Business ValueA coordinated plan for maintaining essential operations while normal services and resources are being restored.
How We Deliver
A Clear Professional Services Process
Every engagement begins with the required outcome. The activities are then aligned with the customer’s existing environment and agreed project scope.
02
Plan
Define the work scope, sequence, responsibilities and implementation approach.
03
Stage
Prepare and configure the required equipment or systems before rollout.
04
Deploy
Implement the solution and perform agreed checks in the target environment.
05
Support
Provide post-deployment follow-up and help stabilise the implemented solution.
Frequently Asked Questions
Professional Services FAQs
The final scope depends on your existing environment, required outcome and project requirements.
What do Nanyang Tech’s professional IT services include?
Our professional services cover staging, deployment, Hyper-V, virtual machines, post-deployment support, data loss protection, security, backup, disaster recovery and Business Continuity Planning (BCP).
Can you support both deployment and post-deployment work?
Yes. An engagement can cover preparation and staging, deployment, agreed validation activities and post-deployment follow-up. The exact activities are confirmed as part of the project scope.
Do you provide Hyper-V and virtual machine services?
Yes. We support Microsoft Hyper-V and virtual machine environments, including environment setup, virtual machine creation, configuration and implementation support based on the agreed requirements.
What is the difference between backup and disaster recovery?
Backup creates protected copies of data or workloads. Disaster recovery focuses on how systems and data are restored after a serious disruption. Both can form part of a broader business continuity approach.
What is Business Continuity Planning (BCP)?
Business Continuity Planning identifies how critical business activities should continue during disruption. It brings together people, processes, technology dependencies and recovery arrangements into a coordinated plan.
Planning an IT Deployment or Recovery Project?
Tell us about your environment and required outcome. We’ll help define the right professional services scope for your business.